FAQ — TrueCare™ Partners

What credentials do I need?: It depends on your role. PSWs need a NACC certificate; RPNs and RNs need CNO registration; Developmental Support Workers (DSWs) need a DSW certificate; Cooks and Dietary Aides need a Food Handler Licence. Companions don't need a role-specific certification. Everyone needs a Vulnerable Sector Check, TB test, vaccination records, and government ID.
What happens after I apply?: You'll get a secure sign-in link by email to complete your application and upload your credentials in your portal. Our team reviews every application within two business days and contacts you with next steps.
Am I an employee?: No — care professionals are independent contractors. You set your own availability and are always free to accept or decline any shift, and to work with others.
Can I work facility shifts and home care visits, or do I have to choose?: Both. Tell us the type of work you want during onboarding — long-term care shifts, home visits, or a mix — and we'll match you accordingly.
How and when do I get paid?: We pay by direct bank deposit (EFT) on a biweekly cycle by default, with a weekly option. You get a statement of earnings for every payout.
Do you take a cut of my pay?: The rate you see on a shift offer is the rate you're paid. No hidden deductions, no surprises on your statement of earnings.
What happens when one of my credentials expires?: Your expiry dates are on file in your portal, and an expired credential automatically pauses new offers until it's updated. Keep your documents current in your portal to stay eligible for shifts.
How do I change my availability?: Right in your portal, any time. Your availability drives which shifts you're offered, so keeping it current means better matches.

How does billing work?: We invoice biweekly by default on standard B2B terms (Net 15 or Net 30), with monthly or weekly available on request. Rates are published up front.
Are the care professionals vetted?: Yes. Every care professional is credentialed against the Ontario rules that matter for their role, and you can see credential expiry dates. If a credential lapses, the professional is automatically paused from new offers until it's renewed.
Is there a minimum commitment or volume requirement?: No. Use TrueCare™ for a single hard-to-fill shift or for ongoing coverage — contract terms are agreed on your intake call and scale with your needs.
Do you cover nights, weekends, and statutory holidays?: Yes — including the shifts everyone else struggles to fill. Holiday premiums are built into your contract terms, so there are no surprises.
How are hours verified?: Hours are confirmed for every shift and visible in your portal before invoicing, so you only ever pay for time actually worked.
Can we request the same professional again?: Yes. If a professional worked well with your team, let us know — we prioritize sending professionals your facility already knows.
Can we use TrueCare alongside our existing staffing providers?: Absolutely. Many facilities use us to cover the shifts their current providers can't fill — nights, weekends, and statutory holidays included.
Do you handle the workers’ pay and taxes?: Yes. Professionals are independent contractors paid by TrueCare™ — you receive one clean invoice, and we handle payouts, statements, and year-end tax documents on the professional side.

What kind of care can I book?: Ad-hoc in-home support from PSWs and companions — help with daily living, companionship, and short-term coverage — plus developmental support from Developmental Support Workers (DSWs) for children and youth with autism and developmental needs. We do not provide clinical or medical care plans.
How do I get started?: Sign up online and add the person who needs care. For help planning — including hospital-to-home transitions — call us or use the contact form.
Do I need a doctor’s referral?: No. Anyone can create an account and book care — no referral, no waitlist paperwork.
Can I book overnight, weekend, or holiday visits?: Yes. Book care when your family actually needs it — evenings, overnights, weekends, and holidays included.
Can I manage care for more than one person?: Yes. One account can manage care for multiple recipients — each with their own address and booking history.
Is there a commitment or subscription?: No. There's no subscription and no minimum number of visits — book a single three-hour visit or set up recurring care, and change it as your needs change.
What should we expect on the first visit?: When you book, you tell us your loved one's needs, routines, and preferences, and we brief your matched care professional so they arrive prepared. We don't store clinical or medical records — just the practical details needed to deliver the care you've booked.

Frequently Asked Questions