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TrueCare Partners
Legal

Terms of Service

Last updated: September 15, 2026

These terms govern your use of the TrueCare™ Partners platform — a managed care-staffing marketplace connecting Ontario facilities and families with independent care professionals. By using the platform you agree to them.

1. Acceptance of these terms

These Terms of Service ("Terms") govern your access to and use of the TrueCare™ Partners website and platform (the "Platform"), operated by TrueCare Partners Inc. ("TrueCare Partners," "we," "us," or "our"). By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

2. What TrueCare Partners is

TrueCare Partners operates a managed care-staffing marketplace in Ontario that connects long-term care facilities and homecare clients ("Buyers") with independent care professionals — PSWs, RPNs, RNs, Companions, and other roles ("Care Professionals").

TrueCare Partners publishes the rates, facilitates matching and scheduling, and acts as the merchant of record for staffing services. TrueCare Partners does not itself deliver care and is not a healthcare provider. Care Professionals are independent contractors — they are not employees or agents of TrueCare Partners, and they are not employed by Buyers.

3. Relationship to other agreements

These Terms govern general use of the Platform. Specific engagements are governed by the applicable agreement you accept within the Platform — the Independent Contractor Agreement (for Care Professionals) or the Client Services Agreement (for homecare clients) — together with the Privacy Policy. Where a signed agreement conflicts with these Terms for that relationship, the signed agreement controls.

4. Accounts and eligibility

  • You must be at least 18 years old and able to form a binding contract
  • You must provide accurate, current information and keep it up to date
  • You are responsible for safeguarding your login credentials and for all activity under your account
  • Accounts are for the registered person or organization; do not share or transfer your account
  • We may suspend or terminate an account that violates these Terms or that we reasonably believe poses a risk to the Platform or its users

5. Care Professionals (independent contractors)

Care Professionals engage with the Platform as independent contractors. In particular:

  • You are free to accept or decline any shift or booking, with no penalty for declining
  • You control your own availability and may work for other platforms, agencies, or clients
  • You are responsible for holding and maintaining the credentials, registrations, and insurance required for your role
  • You are responsible for your own income taxes; TrueCare Partners issues a T4A for amounts paid, as required by the CRA
  • You provide your own transportation and are not required to wear a TrueCare Partners uniform or complete training beyond what the law and your credentials require
  • You are not an employee or agent of TrueCare Partners or of any Buyer

6. Facilities and homecare clients (Buyers)

  • You are responsible for the accuracy of the shift or booking details you submit (role, time, location, and any lawful requirements)
  • You are responsible for providing a safe environment and for any supervision appropriate to the setting
  • The care itself is provided by an independent Care Professional; your care relationship is with that professional, not with TrueCare Partners
  • You agree not to solicit or engage a Care Professional introduced through the Platform outside of the Platform in order to avoid fees (see §11)

7. Rates, fees, taxes, and payment

  • TrueCare Partners sets and publishes the applicable rates and acts as the merchant of record
  • Facilities are billed for completed shifts on the invoicing terms in their contract (for example, Net terms on a biweekly cycle)
  • Homecare clients pay by card through our payment processor; a pre-authorization may be placed before service and captured after it is delivered
  • Applicable taxes (including HST where it applies) are added as required by law
  • Care Professionals are paid by direct deposit (EFT) on the payout schedule shown at sign-up
  • All amounts are in Canadian dollars

8. Bookings, cancellations, and no-shows

Bookings, cancellations, and no-shows are handled according to the cancellation policy in effect at the time of booking, which may include cancellation fees for Buyers who cancel within the stated window. TrueCare Partners may reassign or cancel a shift where a Care Professional becomes unavailable, and will use reasonable efforts to arrange coverage.

9. Vetting — and the limits of it

TrueCare Partners screens Care Professionals (which may include a Vulnerable Sector Check and verification of required credentials). Screening reduces risk but is not a guarantee. TrueCare Partners does not guarantee the performance, suitability, punctuality, or conduct of any Care Professional or Buyer, and does not supervise the delivery of care. Buyers and Care Professionals are expected to exercise their own judgment.

10. No personal health information

The Platform is for operational staffing information only. Do not submit personal health information — diagnoses, medications, allergies, care plans, or clinical notes — through the Platform. TrueCare Partners does not collect or store clinical records (see the Privacy Policy).

11. Acceptable use

When using the Platform you agree not to:

  • Use it for any unlawful purpose or in violation of these Terms
  • Circumvent the Platform to arrange or pay for services off-platform in order to avoid fees ("disintermediation")
  • Harass, discriminate against, or harm another user
  • Submit false, misleading, or fraudulent information
  • Scrape, reverse-engineer, probe, or interfere with the Platform or its security
  • Access another user’s account or data without authorization

12. Intellectual property

The Platform, including its software, design, content, and the TrueCare™ Partners name and marks, is owned by TrueCare Partners Inc. or its licensors. We grant you a limited, revocable, non-transferable licence to use the Platform for its intended purpose. All other rights are reserved.

13. Third-party services

The Platform relies on third-party providers (for example, payment processing and mapping). Your use of those features may also be subject to the provider’s terms. We are not responsible for third-party services beyond our own use of them to operate the Platform.

14. Disclaimers

The Platform is provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by law. TrueCare Partners is not a healthcare provider and is not responsible for the acts or omissions of independent Care Professionals or of Buyers. We do not warrant that the Platform will be uninterrupted, error-free, or that any particular shift will be filled.

15. Limitation of liability

To the fullest extent permitted by law, TrueCare Partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising out of or relating to your use of the Platform. To the fullest extent permitted by law, TrueCare Partners’ total aggregate liability arising out of or relating to the Platform will not exceed the total amount you paid to (or, for Care Professionals, were paid by) TrueCare Partners in the three months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

16. Indemnification

You agree to indemnify and hold harmless TrueCare Partners Inc. and its officers, directors, and employees from any claims, losses, or expenses (including reasonable legal fees) arising out of your use of the Platform, your breach of these Terms, or your violation of any law or the rights of a third party.

17. Suspension and termination

You may stop using the Platform at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Platform or its users. Provisions that by their nature should survive termination (including §§12, 14, 15, 16, and 19) will survive.

18. Changes to these terms

We may update these Terms from time to time. The current version will be posted at this URL with the "last updated" date. Material changes will be communicated before they take effect, and your continued use of the Platform after they take effect means you accept the updated Terms.

19. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the courts located in Ontario for any dispute arising out of or relating to these Terms or the Platform, subject to any applicable consumer-protection rights that cannot be waived.

20. Contact us

Questions about these Terms can be directed to:

  • TrueCare Partners Inc.
  • 331 Blackhorne Drive, Kitchener, ON N2E 2B3
  • [email protected]
  • (519) 807-5671

See also our Privacy Policy, or reach us through our contact form.