SMS Terms of Service

The TrueCare™ text-message program (the "SMS program") is operated by TrueCare Partners Inc., an Ontario care-staffing marketplace. TrueCare Partners Inc. is the business responsible for these messages and for managing your SMS consent. Messages are sent only to registered TrueCare users who have opted in.

The SMS program sends transactional messages only — related to your TrueCare account and activity:

We do not send marketing or promotional text messages, and we never share or sell your mobile number to third parties.

Signing up for text messages is entirely optional and separate from the rest of the service — you can create and use your TrueCare account fully without opting in to SMS. Text alerts are OFF by default. You opt in from your authenticated account by turning on text alerts, and then confirm by replying YES from your mobile phone (double opt-in). We record the date, the requesting IP, and the consent wording you agreed to.

Message frequency varies (messages are sent based on your account activity).

Message and data rates may apply. TrueCare does not charge for the messages themselves; any charges come from your wireless carrier under your mobile plan.

You can cancel the SMS program at any time. Reply STOP to any message to unsubscribe, or turn off text alerts in your TrueCare account. After you send STOP we will send one confirmation message and then stop sending SMS. To resubscribe, reply START or turn text alerts back on in your account.

For help with the SMS program, reply HELP to any message, or contact us using the details below.

Wireless carriers are not liable for delayed or undelivered messages. Delivery of text messages is subject to your carrier’s network and coverage, and TrueCare cannot guarantee that every message will be delivered.

Questions about the SMS program can be directed to our customer care team:

This SMS program is also governed by our general Terms of Service and our Privacy Policy, which describes how we collect and use your mobile number and other personal information: